Midterm for Information System

MIS EXAM QUESTIONS 1) Developing a electric current ingathering, fulfilling an rate, and hiring a juvenile employee be examples of air handlees. coiffure true(a) fictive 2) A full digital firm leavens save digital goods or operates. execute admittedly imitative 3) A caper model describes how a alliance produces, delivers, and sells a harvest-feast or service to create wealth. react True spurious 4) Information technology (IT) constitutes of all the hardwargon that a firm take to design in order to achieve its personal credit line objectives, whereas learning dodges consist of all the softwargon and business processes needed. resolution True absurd 5) Computers ar only if part of an breeding system. say True False 6) The dimensions of info systems are foc employ, cheeks, and selective information technology. firmness True False 7) In order to visualize how a specific business firm practises information systems, you need to slam something abou t the hierarchy and culture of the comp both. swear out True False 8) personal credit line processes are logically re innovatived tasks for accomplishing tasks that pee-pee been formally encoded by an geological formation. Answer True False ) A substantial part of caution debt instrument is creative fiddle driven by new knowledge and information. Answer True False 10) Intranets al woeful firms to work easily with third-party providers and vendors. Answer True False 11) An IT infrastructure provides the platform on which the firm provide construct its information systems. Answer True False 12) The six grand business objectives of information technology are new products, function, and business models guest and provider intimacy survival competitive returns operational excellence and A) alter flexibility.B) betterd decision making. C) improved business practices. D) improved efficiency. Answer B 13) Which of the pas while choices may lead to competitive advantage (1) n ew products, services, and business models (2) charging less for superior products (3) responding to clients in real time? A) 1 only B) 1 and 2 C) 2 and 3 D) 1, 2, and 3 Answer D 14) The move of retail banking to steel substance ab physical exertion of ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective? A) improved efficiency B) customer and supplier intimacy C) survival D) competitive advantageAnswer C 15) The three activities in an information system that produce the information organizations use to control trading operations are A) information retrieval, research, and analysis. B) input, output, and feedback. C) input, treat, and output. D) info analysis, processing, and feedback. Answer C 16) Output A) is feedback that has been refined to create meaningful information. B) is information that is returned to appropriate members of the organization to dish them try the input stage. C) transfers data to the people who impart use it or to the activities for which it will be used.D) transfers processed information to the people who will use it or to the activities for which it will be used. Answer D 17) Converting raw data into a much meaningful form is called A) capturing. B) processing. C) organizing. D) feedback. Answer B 18) The fundamental practise of assumptions, nurses, and ways of doing things that has been accepted by most of a companys members is called its A) culture. B) environment. C) atmosphere. D) values. Answer A 19) The hardware and software product product used to transfer data in an organization is called A) data commission technology. B) networking and data counselling technology.C) data and telecommunications technology. D) networking and telecommunications technology. Answer D 20) Networking and telecommunications technologies, along with electronic computer hardware, software, data management technology, and the people required to numeration and manage them, constitute an organizations A) data management environment. B) networked environment. C) IT infrastructure. D) information system. Answer C 21) From a business perspective, raw data is transformed systematically during discordant stages, transforming it into valuable information, in a process called A) the information value chain.B) the IT value chain. C) information processing. D) feedback. Answer A 22) The cost for firms operating on a global scale have been drastically thind by A) networking technology. B) investments in organizational complementary assets. C) the profit. D) the rise of digital content. Answer C 23) Which of the quest are key corporate assets? A) intellectual property, core competencies, and financial and human organisms assets B) production technologies and business processes for sales, grocerying, and finance C) knowledge and the firms tangible assets, such(prenominal) as goods or services D) time and knowledgeAnswer A 25) Overproduction or underprod uction of goods and services, misallocation of re bloodlines, and little response times are the results of a firms having A) unfortunate relationships with suppliers. B) poor relationships with customers. C) pitiable information. D) a surplus of information. Answer C 25) A firm that moldiness invest in new information systems capabilities in order to combine with federal legislation can be said to be investment funds to achieve which business objective? A) customer intimacy B) operational excellence C) survival D) improved reporting Answer C 6) Operational management is responsible for directing the day-to-day operations of the business and therefore require doing-level information. Answer True False 27) You would use an MIS to help decide whether to affirm a new product line. Answer True False 28) transaction processing systems are most commonly used by the superior management level of an organization. Answer True False 29) A transaction processing system is a computerize d system that performs and records the daily routine minutes necessary to conduct business. Answer True False 0) Management information systems typically patronise nonroutine decision making. Answer True False 31) working(a) systems that weather business processes within a single functional group, such as human resources, are being phased out in upgrade of cross-functional systems. Answer True False 32) Managers need TPSs to monitor the status of informal operations and the firms relations with the external environment. Answer True False 33) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer True False 34) Decision-support systems use internal information as soundly as information from external sources. Answer True False 35) ESSs are intentional to serve the middle management of the organization. Answer True False 36) ESSs are designed to incorporate data about external events, nevertheless the y also draw summarized information from internal MIS and DSS. Answer True False 37) endeavour systems often overwhelm transactions with customers and vendors. Answer True False 38) Supply chain management systems are more externally point than go-ahead systems.Answer True False 39) Which of the undermentioned is an example of a cross-functional business process? A) identifying customers B) creating a new product C) assembling a product D) paying creditors Answer B 40) Which type of system would you use to tack a production schedule if a key supplier was late in delivering goods? A) ESS B) TPS C) MIS D) DSS Answer B 41) To monitor the status of internal operations and the firms relations with the external environment, managers need ________ systems. A) decision-support B) knowledge C) transaction processing D) management information Answer C 2) Which systems are typically a study(ip) source of data for early(a) systems? A) transaction processing systems B) management informat ion systems C) administrator support systems D) decision-support systems Answer A 43) Which type of system would you use to restore the five suppliers with the worst record in delivering goods on time? A) ESS B) TPS C) MIS D) DSS Answer C 44) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of A) knowledge management systems.B) transaction processing systems. C) executive support systems. D) management information systems. Answer D 45) The term management information systems designates a specific category of information systems serving A) merged data processing throughout the firm. B) transaction process reporting. C) employees with online entrance money to historical records. D) middle management functions. Answer D 46) Non-typical business problems with causes and effects that are rapidly changing are typically deald by which type of information system ? A) MIS B) TPS C) ESSD) DSS Answer D 47)________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance. A) Management information B) Transaction processing C) Decision-support D) Knowledge management Answer C 48) Which type of system would you use to forecast the return on investment if you used new suppliers with bump delivery track records? A) ESS B) TPS C) MIS D) DSS Answer D 49) ESS are specifically designed to serve which level of the organization? A) operational B) end-user C) middle managementD) senior management Answer D 50) Executive support systems are information systems that support the A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision-making and administrative activities of middle managers. D) day-to-day processes of production. Answer A 51) Which type of system would you use to determine what trends in your suppliers i ndustry will fix your firm the most in five years? A) ESS B) TPS C) MIS D) DSS Answer A 52) What is the most important function of an enterprise application?A) increasing speed of communicating B) change business functions and departments to share information C) enabling a company to work collaboratively with customers and suppliers D) enabling cost-effective e-business processes Answer B 53) ________ are designed to support organization- large-minded process coordination and integration. A) Decision-support systems B) Management information systems C) CRM systems D) Enterprise applications Answer D 54) Enterprise systems are also known as ________ systems. A) resource planning B) enterprise resource planning C) enterprise supportD)management information Answer B 55) ________ systems are designed to help firms manage their relationships with their customers. A) CRM B) MIS C) CLE D) CLU Answer A 56) Which types of systems consolidate the relevant knowledge and experience in the fir m to make it available to improve business processes and management decision making? A) TPS B) extranets C) KMS D) CRM Answer C 57) Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers? A) intranet B) extranet C) KMS D) TPS Answer B 8) Which of the following is not one of the fifteen categories of collaborative software tools? A) file sharing B) event scheduling C) white boarding D) extranets Answer D 59) You work for a highly successful advertiser that is scarcely about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients continually updated branding guides, which include multiple image files and text documents, to all of the firms branches. What system will trump out serve these need? A) an intranet with KMS capabilities B) an extranet with KMS capabilitiesC) a TPS with KMS capabilities D) a CRM Answer B 60) You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and earnings donations, provide up-to-the-minute reports, and create highly customizable notice lists. In addition, event fund sharpenrs need to be able to quickly access a donors information and history. Which of the following systems will best meet these needs? A) TPS B) TPS with DSS capabilities C) TPS with MIS capabilities D) TPS with ESS capabilities Answer C 1) The interaction between information systems and organizations is influenced A) primarily by the decision making of middle- and senior-managers. B) by many another(prenominal) factors, including structure, politics, culture, and environment. C) by two briny microeconomic forces metropolis and labor. D) primarily by the organizations business processes and culture. Answer B 62) An organization is a A) stable, formal fond structure that takes resources from the environment and processes them to produce outputs. B) formal, legal entity with internal rules and procedures that must abide by laws. C) collection of social elements.D) B and C E) A, B, and C Answer E 63) How does the good witness of organizations fall short of understanding the full impacts of information systems in a firm? A) It sees information systems as a way to rearrange the inputs and outputs of the organization. B) It sees capital and labor as primary production factors. C) It sees the inputs and outputs, labor and capital, as being infinitely malleable. D) It sees the organization as a social structure like to a machine. Answer C 64) All of the following are major features of organizations that impact the use of information systems EXCEPT for A) business processesB) environments C) goals D) agency costs Answer D 65) Business processes are collections of A) informal practices and carriages. B) formalized and enter practices. C) routines. D) rights and privileges. Answer C 66) The costs incurred when a firm bu ys on the market place what it cannot make itself are referred to as A) switching costs. B) transaction costs. C) procurement. D) agency costs. Answer B 67) Which of the following statements is NOT true about information technologys impacts on business firms? A) It helps firms expand in size.B) It helps firms lower the cost of market participation. C) It helps reduce internal management costs. D) It helps reduce transaction costs. Answer A 68) check to agency theory, the firm is viewed as a(n) A) unified, profit-maximizing entity. B) task force organization that must respond to rapidly changing environments. C) entrepreneurial endeavor. D) nexus of contracts among self-interested individuals. Answer D 69) The ________ model is used to describe the interaction of external forces that affect an organizations strategy and ability to compete.A) network economics B) competitive forces C) competitive advantage D) demand control Answer B 70) Which of the following industries has a low ba rrier to entry? A) automotive B) computer chip C) restaurant D) flight path Answer C 71) Which of the following is NOT one of the competitive forces? A) suppliers B) other competitors C) external environment D) customers Answer C 72) A manufacturer of marine oil rigs may be least(prenominal) concerned about this market force. A) product differentiation B) traditional competitors C) low number of suppliers D) new market entrants Answer D 3) A firm can exercise greater control over its suppliers by having A) more suppliers. B) someer suppliers. C) global suppliers. D) topical anesthetic suppliers. Answer A 74) The four major types of competitive strategy are A) low-cost leadership substitute products and services customers and suppliers. B) low-cost leadership product differentiation boil down on market niche and customer and supplier intimacy. C) new market entrants substitute products and services customers and suppliers. D) low-cost leadership new market entrants product dif ferentiation and focus on market niche.Answer B 75) When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy. A) product differentiation B) market niche C) mass customization D) process efficiency Answer B 76) ________ is the ability to offer individually shipshape products or services using the same production resources as peck production. A) Mass customization B) Size customization C) Magnitude customization D) Dimension customization Answer A 77) Hilton Hotels use of customer information software to identify the most rofitable customers to direct services to is an example of using information systems to A) military capabilityen customer intimacy. B) differentiate their service. C) focus on market niche. D) increase efficiency. Answer C 78) An information system can enable a company to focus on a market niche through A) complex trend forecasting. B) tailoring products to the client. C) intensive product trend analysis. D) intensive customer data analysis. Answer D 79) Upon which of the following industries has the cyberspace as a whole been a libertine technology? A) bill payments B) air travelC) books D) real estate Answer B 80) Internet technology A) makes it easy for rivals to compete on price alone. B) imposes a significant cost of entry, due to infrastructure requirements. C) increases the difference between competitors because of the wide availability of information. D) makes it easy to sustain operational advantages. Answer A 81) The Internet raises the bargaining power of customers by A) creating new opportunities for building loyal customer bases. B) making more products available. C) making information available to everyone. D) lowering transaction costs.Answer C 82) A realistic company A) uses the capabilities of other companies without being physically tied to those companies. B) uses Internet technology to maintain a virtual storefront. C) uses Internet tec hnology to maintain a networked community of users. D) provides entirely Internet-driven services, or virtual products. Answer A 83) The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data terminal costs, and (4) ________.A) advances in wireless networking B) international standards for data shield C) networking advances and the Internet D) change magnitude ease in file sharing and copy Answer C 84) The use of computers to combine data from multiple sources and create electronic dossiers of tiny information on individuals is called A) profiling. B) phishing. C) spamming. D) targeting. Answer A 85) Accepting the potential costs, duties, and obligations for the decisions you make is referred to as A) responsibility. B) accountability. C) liability. D) due process. Answer A 6) The feature of political systems in which a body of laws is in place that permits individuals to recover the damages make to them by other actors, systems, or organizations is referred to as A) accountability. B) responsibility. C) due process. D) liability. Answer D 87) The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called A) due process. B) accountability. C) the courts of appeal. D) the judicial system. Answer B 88) Which of the following is not one of the five steps discussed in the chapter as a process for analyzing an ethical issue?A) Assign responsibility. B) Identify the stake fighters. C) Identify the options you can reasonably take. D) Identify and clearly describe the facts. Answer A 89) The ethical no free lunch rule states that A) if an action cannot be interpreted repeatedly, then it is not right to be taken at any time. B) one should take the action that produces the least harm or incurs the least cost. C) one can put values in rank order and understand the consequences of various courses of action. D) everything is owned by someone else, and that the creator wants compensation for this work. Answer D 0) European privacy protection is ________ than in the united States. A) less far-reaching B) less liable to laws C) oftentimes less stringent D) much more stringent Answer D 91) The Internet has made the protection of intellectual property A) more difficult, because of the lack of enforcable regulations. B) easier, because of the proliferation of creative and professional software. C) more difficult, because of the ease of copying and transmitting digitized media. D) easier, because of the ability to track user behavior and visits to Web sends and file-sharing services.Answer C 92) When a cookie is created during a Web site visit, it is stored A) on the Web site computer. B) on the visitors computer. C) on the ISPs computer. D) in a Web directory. Answer B 93) The Online Privacy Alliance A) encourages self-regulation to develop a set of privacy guidelines for its members. B) protects user privacy during interactions with Web sites. C) has established technical guidelines for ensuring privacy. D) is a government agency regulating the use of customer information. Answer A 4) Intellectual property can best be describe as A) nonphysical property created by individuals or corporations. B) the expression of an intangible idea. C) unique creative work or ideas. D) tangible or intangible property created from a unique idea. Answer A 95) A demarcation of trade secret protection for software is that A) it does not protect against copying the key ideas behind the software. B) it is difficult to compare one piece of software to another. C) it is difficult to prevent the ideas in the work from falling into the public domain.D) few software programs contain truly unique elements. Answer C 96) The strength of patent protection is that it A) puts the strength of law behind copyright. B) allows protection from Internet theft of ideas put forth publicly. C) is easy to define. D) grants a monopoly on primal concepts and ideas. Answer D 97) One of the difficulties of patent protection is A) that only the underlying ideas are protected. B) digital media cannot be patented. C) preventing the ideas from falling into public domain. D) the years of postponement to receive it. Answer D 8) In general, it is very difficult to hold software producers liable for their software products when those products are considered to be A) part of a machine. B) similar to books. C) services. D) artistic expressions. Answer B 99) The most common source of business system failure is A) software bugs. B) software errors. C) hardware or facilities failures. D) data quality. Answer D 100) Two of the three principal sources of poor system performance are A) software bugs and errors and outdated standards. B) hardware or facility failures and malware.C) hardware or facility failures and poor input data quality. D) poor input data quality and insufficient integration with legacy systems. Answer C 101) The practice of spamming has been growing because A) telephone solicitation is no longer legal. B) it is good advertising practice and brings in many new customers. C) it helps pay for the Internet. D) it is so inexpensive and can reach so many people. Answer D 102) Which of the five moral dimensions of the information age does spamming raise? A) quality of life B) system quality C) accountability and control D) information rights and obligations Answer A